📦Orders & Shipping
Q: How long does it take to process my order?
A: Orders are processed within 3–5 business days. Custom crochet items may take a little longer depending on complexity.
Q: Do you offer tracking on shipments?
A: Yes! Once your order ships, you’ll receive a tracking number via email.
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We hope to expand soon!
📚 Books
Q: Are books refundable?
A: All book sales are final. We only offer refunds or replacements if your book arrives damaged. Please send us a photo of the damage within 7 days of delivery.
Q: Can I cancel a book order?
A: Yes, if your order is cancelled within 12 hours of purchase. If the order is already being processed, a partial refund may be issued.
🧶 Crochet Items
Q: Are crochet items refundable?
A: Due to the handmade nature of our products, crochet items are non-refundable unless they arrive damaged. Please contact us with photo proof within 7 days.
Q: Can I request custom crochet colors or designs?
A: Yes! We love custom orders. Please contact us directly to discuss your vision before placing your order.
Q: What happens if I cancel a crochet order?
A: If cancelled within 12 hours, you'll receive a full refund. If cancelled after work has begun, a partial refund will be issued to cover material and labor costs.
💬 General
Q: How can I contact you?
A: You can reach us at [email protected]. We respond within 24–48 hours.
Q: Do you accept bulk or wholesale orders?
A: Yes, we are open to wholesale or bulk inquiries for both books and crochet items. Please email us directly to discuss pricing and timelines.