Shipping Times:
All orders are processed within 3–5 business days. Shipping times vary depending on location and product type. You will receive a tracking number once your order has been shipped.
Books:
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All book sales are final.
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Books are non-refundable unless they arrive damaged.
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If your book arrives damaged, please contact us within 7 days of delivery with clear photos of the damage for a replacement or refund.
Crochet Items:
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Each crochet item is made-to-order with care and attention.
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Crochet items are non-refundable unless they arrive damaged.
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For damaged crochet items, contact us within 7 days of delivery with photo proof.
Cancellations:
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Orders can be cancelled within 12 hours of purchase for a full refund.
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If you cancel after your order is already in progress or partially completed, you will receive a partial refund (materials and labor costs will be deducted).
Shipping Issues:
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We are not responsible for shipping delays caused by the carrier.
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If your package is marked as delivered but not received, please reach out to your local postal service first, then contact us if the issue is not resolved.
For questions or help with your order, contact: [email protected]